SIA Doles sells natural fruit vinegars and vinegar infusions – which are packaged in durable thick glass bottles with metal or ceramic corks. All corks have security stickers. The goods are sent to buyers using parcel machines or courier services (hereinafter referred to as the Carrier). When handing over the products to the Carrier, they are whole, undamaged, with a valid expiration date and undamaged labels, packed in a cardboard box and in shock-absorbing protective padding. Since transportation is associated with a certain risk, there is a possibility that the packaging and the product may be damaged during transportation. Since the bottles contain a non-viscous liquid, the Carrier cannot fail to notice the damage to the bottle and will contact us (SIA Doles) to resolve the situation. If, for some reason, after removing the shipment from the parcel machine, a product leak is detected, please contact SIA Doles immediately so that we can resolve the situation with the Supplier. Parcel terminals are equipped with surveillance cameras, so SIA Doles will resolve the situation with the Supplier without involving the buyer. In the event of a broken product, the buyer will be sent a new product or a refund will be made upon agreement.
Article 12 of the Latvian Consumer Rights Law provides for the right of consumers to withdraw from a distance contract and return the goods without any special explanation. Since Dole vinegar is a food product, it can only be returned if the bottle has not been opened and the protective label has not been removed or torn. When requesting the return of the goods, we will ask you to take a photo of the bottle, cork and protective label to verify that these conditions have been met. If the conditions have been met, then in accordance with Part 3 of the aforementioned law, the Seller or service provider is entitled to provide the consumer with the opportunity to electronically fill out and submit a withdrawal form or a notice of withdrawal on the seller’s or service provider’s website. Section 12(4) of the said law provides that sending the withdrawal form or the notice of exercise of the right of withdrawal within the time limit terminates the contract and releases the consumer from any contractual obligations arising from a distance contract or a contract concluded away from the place of business or professional activity, or from the obligation to conclude such contracts if the offer was made by the consumer.
According to Article 12, Part 6 of the aforementioned Law, the Seller shall, without undue delay, but not later than within 14 days from the date on which he has received information about the consumer’s decision to withdraw from the contract in accordance with the second part of this Article, reimburse the consumer the amount of money paid by him, including the delivery costs paid by the consumer. The Seller or service provider shall reimburse the aforementioned amount of money using the same type of payment method as the consumer used, except in cases where the consumer has expressly agreed to another payment method and the consumer is not required to pay for the use of such a payment method. And according to Part 7 of this Article, if the consumer has expressly expressed a desire to use a method of delivery other than the cheapest standard method of delivery offered by the Seller or service provider, the Seller or service provider shall not be obliged to reimburse the consumer for additional delivery costs.
